Housing and Other Management and Engagement Services
HOMES Housing First & Centralized Housing Intake Program/(CHIP)

Administrative/Program Support Assistant Position

Phoenix Residential Society has an opening for a full time permanent position as Administrative Program Support Assistant for HOMES Housing First/CHIP. Under the overall direction of the Manager of Concurrent Disorder Services, and under the direct supervision of the Program Supervisor, this position supports Intensive Case Managers in their work with individuals who are chronically or episodically homeless by providing operational and
administrative assistance, system navigation and information management within the office environment.

Training and experience in the human services and administrative field.
Must possess a strong working knowledge of the Housing First philosophy.
Must possess strong organizational and administrative skills including the ability to prioritize and manage multiple tasks.
Must possess strong computer literacy skills and experience with Microsoft/Excel.
Must possess strong oral and written communication skills.
Must possess a strong client-centered, problem solving approach in relationships with homeless individuals receiving our services.
Experience working in the human services field (mental health, justice, disability) is an asset.

$39,000- $42,000 annual salary plus benefits and training opportunities
Hours of work are 8:30 – 5:00

Closing Date:
March 26, 2018 (see attached position description)

Reply to:
Carole Eaton, Executive Director
Phoenix Residential Society
2305B Osler Street
Phone: 569-1977; Fax: 569-1986
Email resume to: generalphoenixregina.com

Position Description

Administrative/Program Support Assistant

Working under the overall direction of the Manager of Concurrent Disorder Services, and under the direct supervision of the HOMES/CHIP Program Supervisor, the Administrative/Program Assistant position serves as an integral part of a team-based approach in the provision of support services to individuals who are homeless. This position provides operational and administrative assistance, coordination, system navigation, and information management for both HOMES and CHIP.

Responsibilities include but are not limited to the following:

  • Execute daily office duties such as basic cleaning, management, and organization of common spaces as per daily duties requirements; ensure smooth running of the program and clean appearance of the facility at all times.
  • Reception duties including greeting clients, referrals, and the public by creating a safe and welcoming environment and referral to other team members as appropriate.
  • Answer the phone and relay messages to appropriate team members.
  • Manage and maintain Excel database for By Name List of homeless population in the community for CHIP.
  • Execute CHIP duties as outlined in CHIP Standard Work.
  • Prepare reports and maintain organization of VI-SPDAT and SPDAT records and other documents as required by CHIP.
  • Provide coverage for CHIP as needed to conduct SPDAT assessment.
  • Manage and maintain member volunteer task list for office duties and responsibilities.
  • Assist members with access to finances or medication and maintain records of same.
  • Assist the Program Supervisor to maintain and update the program’s housing database and connect/liaison with property owner negotiations to set aside apartments for program members; assist with housing search and book viewings as needed.
  • Maintain office environment and supplies.
  • Follow through on all office maintenance issues including cleaning of building, building issues, phone, security system and internet.
  • Liaise between staff, clients, and property management for all property-related issues in the program.
  • Establish and maintain effective working relationships in a multi-disciplinary team environment
    by providing comprehensive supports to all clients participating in the program and provide support to the HOMES team members as needed.
  • Provide general clerical duties including filing, faxing, word processing, uploading documents, photocopying, ensuring stockpile of necessary forms are kept, and sorting mail to assist other team members as needed.
  • Perform regular audits on client files to ensure they contain required paperwork and information.
  • Organize and provide reminders for all groups and activities taking place for clients.
  • Demonstrate strong client-centered problem solving when addressing conflict, specifically as it relates to substance abuse, criminal activity, and other problematic behaviours in the community.
  • Develop and maintain trusting, healthy, therapeutic relationships with clients.
  • Adhere to mandatory training requirements set forth by Phoenix Residential Society including First Aid/CPR, Non-Violent Crisis Intervention and SPDAT.
  • Attend monthly staff meetings, weekly team meetings, and other agency wide meetings as required. Take minutes of weekly team meetings and organize tasks as delegated and follow up of same.
  • Perform other related duties in accordance with direction from the program supervisor and miscellaneous general administrative duties


  • Training and experience in the Administrative field.
  • Must possess as strong working knowledge of the Housing First framework.
  • Ability to communicate effectively both orally and written with team members, service users, and the public while maintaining objectivity.
  • Ability to effectively de-escalate interpersonal conflicts through conflict resolution techniques.
  • Ability to work independently and as a team.
  • Must demonstrate a proactive, hands-on “whatever it takes” approach to the provision of supports and services.
  • Demonstration of creative problem-solving skills and excellent communication skills.
  • Strong organizational skills and ability to prioritize and manage multiple tasks simultaneously.
  • Strong computer literacy skills and experience with Microsoft/Excel.
  • Must process a strong stress management and self-care plan.
  • Hours of work Monday-Friday 08:30-17:00.

Psychosocial Rehabilitation Worker – Part Time and Casual

Phoenix Residential Society, a community based health care organization, has part time and casual positions available. Responsibilities include providing services and programming in a residential setting to clients with psychiatric disorders, and concurrent disorders of substance misuse and mental illness, cognitive disorders and an acquired brain injury.

These positions involve proactive assistance with skills of daily living, leisure/social/recreational activities, and guidance, and support in assisting clients of our programs and services with their recovery goals and service plans.

Shift work is involved.

The current rate of pay is dependent on the position.

Qualifications include a combination of post-secondary education and other relevant training or experience.

These positions are an integral part of our staff teams and must demonstrate reliability, empathy, enthusiasm and excellent problem solving skills.

Send resume to:



Carole Eaton, Executive Director
Phoenix Residential Society
2035B Osler Street
Fax: 306 569-1986